Leveraging Data to Transform Civil Service Efficiency

Leveraging Data to Transform Civil Service Efficiency: A Strategic Framework for UK and EU Reform Executive Summary Both the UK and EU civil services are at a pivotal moment where the effective use of data is essential to improving public sector efficiency and enabling meaningful reform. The UK Civil Service, with over half a million employees, faces challenges such as grade inflation and limited productivity gains, while only a small majority of staff believe efficiency is a top priority within their organizations 1 2 . In contrast, the EU has made notable progress through its Digital Decade strategy, which aims to expand the use of advanced technologies—including cloud computing and artificial intelligence—across businesses and public services, and has already achieved significant reductions in administrative burdens 3 4 2 . This review draws on validated academic and policy sources to outline a practical framework for deploying analytics, artificial intelligence, and real-time ...